Topics Covered
Continual Service Improvement
2 questions
Key roles in Service Management
3 questions
Process & Function
6 questions
Service Asset & Configuration Management
2 questions
Service Design
7 questions
Service Management as Practice
6 questions
Service Operation
13 questions
Service Portfolio Management
1 questions
Service Provider
3 questions
Service Strategy
2 questions
Service Transition
6 questions
The ITIL Service lifecycle
4 questions
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