Details

ITIL helps individuals and organizations realize business change, transformation, and growth through the proper use of IT. Since ITIL v3 was released in 2007 digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. 1. Understand the key concepts of service management. 2. Understand how the ITIL guiding principles can help an organization adapt and adapt service management. 3. Understand the four dimensions of service management. 4. Understand the purpose and components of the ITIL service value system. 5. Understand the activities of the service value chain, and how they interconnect. 6. Know the purpose and key terms of 15 ITIL practices. 7. Understand 7 ITIL practices.