ITIL V4 Foundation

ITIL 4 Foundation Practice Test

Course Added
Last Updated

Exam Includes

  • Contains 40 questions
  • Total: 1 Exam
  • Detailed Explanation

Topics Covered

All Topics
40 questions
Four Dimensions of Service Management
2 questions
ITIL guiding principles
6 questions
ITIL Service Value System
1 questions
Purpose and key terms of 15 ITIL practices.
7 questions
Service Value Chain
2 questions
Understand 7 ITIL practices
17 questions
Understand the key concepts of service management
5 questions
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ITIL helps individuals and organizations realize business change, transformation, and growth through the proper use of IT. Since ITIL v3 was released in 2007 digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. 1. Understand the key concepts of service management. 2. Understand how the ITIL guiding principles can help an organization adapt and adapt service management. 3. Understand the four dimensions of service management. 4. Understand the purpose and components of the ITIL service value system. 5. Understand the activities of the service value chain, and how they interconnect. 6. Know the purpose and key terms of 15 ITIL practices. 7. Understand 7 ITIL practices.

About the Author

One of the very few in Bangladeshi to become an ITIL Expert, With globally recognize certification and in depth knowledge of IT standard, I can align IT with industry standard/best practice and adopt technology strategy to implement/ensure IT Governance as per organizational requirement. 10 Plus years of rich experience in Incident / Change / Vendor / Project / Transition & Service Management. Specialties: ITSM / ITIL / TRANSITION / PROJECT / INCIDENT / CHANGE / PROBLEM MANAGEMENT

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